FAQ
Due to the impact of COVID-19, we are experiencing significant supply chain delays and delivery dates may change. Our lead times do not include shipping and transit. We understand that delays are especially stressful during the wedding planning process and strongly suggest allowing ample lead time prior to your event date.
For Ready To Ship garments, please shop our range of gowns available now! Lead times do not apply on our Ready To Ship garments.
We are an online boutique but do offer virtual appointments that you can book here.
We sell online exclusively at leaveherwilder.com
Our recommended lead time is 12 weeks, this is not including shipping and transit time.
However, we do offer rush, standard and extended lead time options. All lead times do not include shipping and transit times.
Lead times do not include our Ready To Ship garments and will be shipped within 48 business hours of purchase (excluding New Zealand public holidays).
We offer a 15% discount if you select our 12 week extended lead time option.
All gowns are made as per the sample as pictured online. We do not offer any customisations or alterations.
Yes! Follow @leaveherwilder_samplesale on Instagram for updates. We have a very limited number of samples for sale once a year.
As all of our pieces are lovingly made-to-order, we do not hold stock to offer rental service for the gowns.
Our HQ is based in Auckland, New Zealand.
We reserve the right to remove the option of rush orders based on production capacity.
As our fabric is hand-dyed and in multiple batches, shades do vary and we suggest placing your bridal party order together or close in timing to ensure all garments are cut from the same dye lot. We ALWAYS recommend ordering a Fabric Sample Pack prior to placing your order to ensure you are able to see and feel our fabrics in person prior to making your gown purchase.
We show many images of our gowns and colour palette on our Instagram, Pinterest, Facebook, Journal and as we are unable to control the filters used on the real weddings we share, you will notice some variation in colours. We also have an 'As seen on' section on each product page to further show our gowns in a variation of lighting and scenarios.
We endeavour to accurately represent our fabrics and colours via our online store and through our various online channels but this cannot be guaranteed as each screen may show a different variation of the colour. We do strongly suggest ordering a Fabric Sample Pack prior to placing your order.
Yes! Every gown is available in all of our carefully curated colours and in any of our standard size options.
We offer 14 colours these include: Snow, Noir, Blush, Wine, Concrete, Khaki, Hunter, Kale, Toffee, Sand, Buttercup, Honey, Moss, Dove.
As all of our fabrics are hand dyed, please note that colour shades may vary slightly between dye lots.
Our fabric is Viscose, which is made of 100% natural fibres. All of our colours are lovingly hand dyed, so slight variance can result between dye lots. If ordered together all bridal parties will be made from the same dye lot.
As the fabrics are all natural slubs and variations are possible.
All gowns are made as per the sample as pictured online. We do not offer any customisations or alterations.
All of our pieces are available in a matte or satin finish. Our fabric is dual sided. The satin has a subtle sheen and catches the light beautifully, while our matte finish has a gorgeous textured crepe finish.
To see both finish options, sample packs are available to purchase here.
Each LHW gown is designed and sampled in New Zealand and orders are lovingly hand-made by our team in Bali, Indonesia. We work closely with our production team and manage the journey of each gown until we package and ship each gown from our Auckland studio.
Every gown is available from a UK 6 through to a UK 22.
Although our sizing is very true to size and we design free-flowing silhouettes with minimal specific points of measure, it is important to refer to our size guide to double check your measurements.
Click here to watch how we recommend measurements are taken.
You can also find our Size Calculator on each product page. Here you can enter your measurements and see our recommended size for each style.
If you are still unsure, send us an email at hello@leaveherwilder.com. We are here to help!
Our hem lengths are generous to cater for the tallest of babes. Our full length gowns are suitable for up to a 6 ft height.
Alterations are often minimal to our gowns, but if you are after the perfect bridal fit we recommend alterations.
If you would like further assistance, check our our size calculator located on each product page or you can email hello@leaveherwilder.com with your measurements and we can help determine the best size for you or your bridesmaids.
Our recommended lead time is 12 weeks, this is not including shipping and transit time. However, we do offer rush, standard and extended lead time options. All lead times do not include shipping and transit times. For more information email hello@leaveherwilder.com.
Lead times do not include New Zealand public holidays.
Shipping is free when your bridal party order is placed together and shipped to one destination.
We also offer a 15% discount if you select our extended lead time option.
You are able to select one of three options for your desired lead time. Lead times are not inclusive of transit time.
Once dispatched you will receive tracking information if a valid email address is provided. Leave Her Wilder will not be held responsible for late deliveries or loss or damage relating to late deliveries.
We will accept changes within 24 hours of receipt of order confirmation.
Enter your bust, waist and hip measurements and the guide will suggest the best size for you. As a general rule, our gowns are very true to size and if you prefer a snug & fitted silhouette it is best to size down, or for a looser & relaxed fit, size up. If you have any concerns please email HQ@leaveherwilder.com and we can help determine the best size.
All of our Leave Her Wilder gowns from all collections are dry-clean only. Please seek professional advice and refer to our care instructions.
All of our Leave Her Wilder gowns from all collections are dry-clean only. Please seek professional advice and refer to our care instructions.
As our gowns are made using 100% natural fibres they can withstand a high heat. For best results, steam your garment. You are able to use a hot iron, on an untextured surface and with no water in the iron water canister.
We have designed our entire range using fabric which is comprised of 100% natural Viscose which can wrinkle, but unlike synthetics, also means our garments breathe and have the beautiful drape and flow.
Our fabric loves steam and will ensure the best result for your gown.
You are also able to use a hot iron on an untextured surface with no water in the iron.
New Zealand: There is a flat rate fee of $15 NZD for all gown orders, fabric sample packs include FREE shipping. All orders are fully trackable.
Australia: There is a flat rate fee of $35 AUD for DHL Express. Shipping prices are not inclusive of import duty or taxes.
United States: There is a flat rate fee of $35 USD for DHL Express. Shipping prices are not inclusive of duty or taxes.
Once your order is dispatched you will receive tracking information via email. Please note you will only receive updates if a valid email address was supplied at checkout.
Shipping within New Zealand all orders are inclusive of Goods and Service Tax (GST). Import duties and taxes are only applicable for international shipments.
As all of our fabric is hand dyed and our gowns made-to-order, we do not offer exchanges, accept returns or issue refunds. All sales are final.
All of our garments go through an extensive quality check process to ensure the best quality for our babes. We recommend you try on your garments as soon as your order is received. In the unlikely event of a manufacturing fault you must contact Leave Her Wilder HQ within 5 days. Item(s) must not have been worn, washed or altered in any way. If you choose not to contact with us within this period, Leave Her Wilder will not be liable for any issues.
If there is concern of a production or manufacturing fault please email us and provide photos at hello@leaveherwilder.com so we can work to resolve this for you.
- Refunds use the same payment method that was used to pay for the order. You cannot issue a refund to a different card or bank account.
- Refunds are issued in the same currency that the customer used to pay for the order. If the customer paid in USD, then they receive a refund in USD.
- If the currency needs to be converted for the refund, then the current currency rate, and not the currency rate at the time of the order, is used in the conversion. You're charged a currency conversion fee when the payment is converted, but not when a refund is issued. Currency conversion fees and credit card fees aren't returned to you when you issue a refund.
We offer returns to our 'Ready To Ship' orders only. Excluding shipping fees.
Items must be posted in the mail within 14 days of receiving your order. Any items posted after this time frame may be denied.
Items must be returned in their original, un-worn condition including tags attached.
Once LHW has received your return, all returned items will be inspected before a refund is issued.
Refunds will be issued to the account that the payment had originally come from.
***Leave Her Wilder reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
